Call Centre - in collaboration with Anab jain.

Context

This brief was set in collaboration with Orange and included an inspirational visit to their call centre in Newcastle. The call centre is best known as a place where telephony activities are centralised, where the emphasis is on handling large volumes of telephone based transactions, perhaps or telesales services, queries or complaints.

Aims
The aim is to explore this complex design space; to create designs proposals in response to the environment, the people who work there, the products and services they use and their interactions.


Design I: 'Fast-Forward
' - click to see bigger image!


Design II: 'Streamline' - click to see bigger image

See an animated version of Streamline


The design proposals was exhibited in lightboxes in the Interaction Design Interim Show March 2005.

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